Winadell Pty Limited (ACN 003 552 663) trading as Spirit of Sydney Distillery (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use and disclose your personal information.
What is personal information?
Personal information is any information or an opinion about an identified individual or an individual who can be reasonably identified from the information or opinion. Information or an opinion may be personal information regardless of whether it is true. Examples of personal information include your name, mobile number, date of birth, email and address.
When do we collect your personal information?
We may collect your personal information from you when you:
visit this website (www.twodoctors.com.au) or any TWO DOCTORS social media pages;
contact us by email, phone, SMS, IM etc;
subscribe to any TWO DOCTORS newsletters, alerts and media releases;
attend or participate in any TWO DOCTORS events, competitions or promotional activities;
purchase our products through the TWO DOCTORS website or in store;
visit our premises including the TWO DOCTORS Whiskey Tavern (Leura) and TWO DOCTORS Distillery aka Spirit of Sydney Distillery (Hunter Valley);
The personal information we collect from you may include your identity, date of birth, contact details, your history of purchases, your opinions, feedback and experience with TWO DOCTORS whiskey and details of any enquiries or complaints you make.
We may also collect personal information that you have provided to our related businesses, Sydney Brewery and hospitality and accommodation venues listed at https://www.schwartz.com.au/index.php/hotels/ as well as third party service providers e.g. Kemenys that help us run our business by selling and delivering our products and hosting our events.
We collect personal information about how you access, use and interact with this website. We do this by using tools such as Google Analytics. This information may include:
the location from which you have come to the site and the pages you have visited;
technical data which may include IP addresses; and
page dwell times, Average Session Duration, Goal Completion, Goal Conversion Rate, Landing Page Conversion, Assisted Conversions.
If you don’t provide us with personal information, we may be unable to sell you our products or provide you with information about our products, distillery, events, and promotions. We may also be unable to communicate with you or respond to your enquiries or complaints.
We do not collect or store your credit card information, but it may be collected or stored by third party service providers e.g. PayPal in order to provide transactions involving your purchases.
How do we use and disclose your personal information?
We collect, hold and use your personal information so that we can:
process your purchases and send you our products;
contact you, for example, to respond to your queries or complaints, or if we need to tell you something important;
send you advertising materials and information about new releases, exclusive events, special offers, newsletters and promotions;
conduct market research;
maintain the functionality of the TWO DOCTORS website and social media pages; or
comply with our legal obligations and assist government and law enforcement agencies or regulators
Will you send me marketing materials?
We will use your personal information to offer you products we believe may interest you, but we will not do so if you tell us not to. These products may be offered by us, our related companies, our other business partners, or our service providers. Where you receive electronic marketing communications from us, you may opt out of receiving further marketing communications by following the opt-out instructions provided in the communication.
Who do we share your personal information with?
We may transfer or disclose your personal information to:
our related companies and businesses, including Sydney Brewery and other hospitality and accommodation venues listed at https://www.schwartz.com.au/index.php/hotels/; and
third party service providers such as online retailers, marketing and IT providers and hospitality venues so that they may perform services for us (or on our behalf) such as selling and delivering our products to you, hosting you at our events and providing you updates and access to special offers.
We may also disclose your personal information to third parties if:
we are required or authorised by law to do so;
you have expressly consented to the disclosure or the consent may be reasonably inferred from the circumstances; or
we are otherwise permitted to disclose the information under the Privacy Act 1988 (Cth).
If the ownership or control of all or part of our business changes, we may transfer your personal information to the new owner.
How do we store your personal information?
We store most information about you in computer systems and databases operated by either us or our external service providers. Some information about you is recorded in paper files that we store securely.
We use a variety of security measures to maintain the safety of your personal information and prevent unauthorised access, modification and disclosure. All personal information that is collected is contained behind a “firewall” and only accessible by a limited number of employees who have special access rights to production systems. However, we are unable to make any guarantees as to the safety of your information, including from the malicious actions of third parties, and you provide information at your own risk.
How can you access and correct the personal information we hold about you?
You may access or request correction of the personal information that we hold about you by contacting us. Our contact details are set out below. There are some circumstances in which we are not required to give you access to your personal information.
There is no charge for requesting access to your personal information but we may require you to meet our reasonable costs in providing you with access (such as photocopying costs or costs for time spent on collating large amounts of material).
We will respond to your requests to access or correct personal information in a reasonable time and will take all reasonable steps to ensure that the personal information we hold about you remains accurate, up to date and complete.
If you have any questions, concerns or complaints about how we handle your personal information, please contact us:
Post: Privacy Officer, Spirit of Sydney Distillery, PO Box 20883, World Square, NSW, 2002, Australia
We will consider your complaint and determine whether it requires further investigation. We will notify you of the outcome of this investigation and any subsequent internal investigation. If you remain unsatisfied with the way in which we have handled a privacy issue, you may approach an independent advisor or contact the Office of the Australian Information Commissioner (www.oaic.gov.au) for guidance on alternative courses of action which may be available to you.
Changes to this policy
From time to time, we may change our policy on how we handle personal information or the types of personal information which we hold. Any changes to our policy will be published on our website.
You may obtain a copy of our current policy from our website or by contacting us at the contact details above.
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